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Overview

The New Relic integration monitors your observability platform: alerts, synthetics, dashboards, infrastructure, APM, and users. LowerPlane uses read-only access via an API Key to collect compliance evidence automatically.

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Prerequisites

You need New Relic Admin permissions to create an API key with the required capabilities.

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How to Get Your API Key

1

Log in to New Relic

Log in to your New Relic Dashboard.
2

Navigate to API Keys

Click your profile icon, then go to API Keys (or visit https://one.newrelic.com/api-keys).
3

Create a new key

Click Create a key. Select User as the key type. Ensure the key has permissions for:
  • Querying data — Read telemetry and configuration data
  • Managing configurations — Read alert and dashboard configurations
4

Note your data center region

Determine your data center region: US (one.newrelic.com) or EU (one.eu.newrelic.com).

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Connecting in LowerPlane

  1. Go to Settings > Integrations in LowerPlane
  2. Find New Relic under Monitoring
  3. Enter your API Key
  4. Select your Data Center Region (US or EU)
  5. Click Connect

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What LowerPlane Monitors

Alerts

Alert policies, conditions, notification channels, and incident history.

Synthetics

Synthetic monitors, check results, and uptime metrics.

Dashboards & APM

Dashboard configurations and application performance monitoring setup.

Infrastructure & Users

Infrastructure agents, host inventory, and user account management.

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Frameworks Supported

FrameworkWhat It Proves
SOC 2System monitoring and incident detection are in place
ISO 27001Infrastructure monitoring and access controls are enforced
HIPAASystem activity monitoring and audit capabilities are maintained