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Overview

The OpsGenie integration monitors your incident management platform: alerts, incidents, schedules, users, teams, escalations, heartbeats, and audit logs. LowerPlane uses read-only access via an API Key to collect compliance evidence automatically.

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Prerequisites

You need OpsGenie Account Admin permissions to create an API key with read access.

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How to Get Your API Key

1

Log in to OpsGenie

Log in to your OpsGenie Dashboard.
2

Navigate to API key management

Go to Admin > Settings > API key management.
3

Create a new API key

Click Add new API key. Set the access level to Token :: Read Access and copy the generated key.
4

Note your region

Determine your OpsGenie region from your URL: app.opsgenie.com (US) or app.eu.opsgenie.com (EU).

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Connecting in LowerPlane

  1. Go to Settings > Integrations in LowerPlane
  2. Find OpsGenie under Incident Management
  3. Enter your API Key and select your Region
  4. Click Connect

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What LowerPlane Monitors

Alerts & Incidents

Active alerts, incident history, and resolution metrics.

Schedules & Escalations

On-call schedules, rotation policies, and escalation chains.

Users & Teams

User accounts, team memberships, and role assignments.

Heartbeats & Audit Logs

System heartbeat monitors and administrative audit trails.

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Frameworks Supported

FrameworkWhat It Proves
SOC 2Incident management and on-call procedures are in place
ISO 27001Incident response and escalation processes are enforced