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Overview

The ServiceNow integration monitors your IT service management platform: incidents, changes, CMDB assets, and audit logs. LowerPlane uses read-only OAuth access with instance-specific URLs to collect compliance evidence automatically.

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Prerequisites

You need ServiceNow Admin permissions to configure the OAuth application and authorize access.

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How to Connect

1

Identify your instance URL

Note your ServiceNow instance URL (e.g., https://your-company.service-now.com).
2

Start the connection

Go to Settings > Integrations in LowerPlane, find ServiceNow, and enter your instance URL.
3

Authorize access

Click Connect to be redirected to your ServiceNow instance. Authorize LowerPlane with read-only access.

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What LowerPlane Monitors

Incidents

Incident records, priority, resolution times, and SLA compliance.

Changes

Change requests, approval workflows, and implementation status.

CMDB Assets

Configuration items, asset inventory, and dependency maps.

Audit Logs

System audit logs and administrative activity tracking.

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Frameworks Supported

FrameworkWhat It Proves
SOC 2Incident management and change control processes are enforced
ISO 27001IT service management and asset management are implemented
SOX-ITGCIT general controls for change management are in place