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Overview

The Zendesk integration monitors your support platform: users, organizations, and groups. LowerPlane uses read-only access via an API Token to collect compliance evidence automatically.

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Prerequisites

You need Zendesk Admin permissions to enable and generate API tokens.

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How to Get Your API Token

1

Log in to Zendesk

Log in to your Zendesk instance at https://<your-subdomain>.zendesk.com.
2

Enable API token access

Go to Admin Center > Apps and Integrations > APIs > Zendesk API. Ensure token access is enabled.
3

Create an API token

Click Add API Token, give it a name like “LowerPlane”, and copy the generated token.
4

Note your subdomain and email

Your Subdomain is the part before .zendesk.com in your URL. You will also need the email address associated with your admin account.

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Connecting in LowerPlane

  1. Go to Settings > Integrations in LowerPlane
  2. Find Zendesk under Communication
  3. Enter your Subdomain, Email, and API Token
  4. Click Connect
Zendesk API authentication uses the format email/token with your API token as the password.

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What LowerPlane Monitors

Users

Agent and admin accounts, roles, and access levels.

Organizations

Customer organizations and membership configurations.

Groups

Support groups and agent assignments.

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Frameworks Supported

FrameworkWhat It Proves
SOC 2Support platform access controls are managed
ISO 27001User access management and organization controls are enforced