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Overview

The Zenduty integration monitors your incident management platform: incidents, services, schedules, escalation policies, teams, users, and audit logs. LowerPlane uses read-only access via an API Key to collect compliance evidence automatically.

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Prerequisites

You need Zenduty Account Owner or Admin permissions to generate an API key.

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How to Get Your API Key

1

Log in to Zenduty

Log in to your Zenduty Dashboard.
2

Navigate to API keys

Go to Profile > Account > API keys.
3

Create a new API key

Click New API key. Name it “LowerPlane Integration” and ensure it has read access to all incidents. Copy the generated key.

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Connecting in LowerPlane

  1. Go to Settings > Integrations in LowerPlane
  2. Find Zenduty under Incident Management
  3. Enter your API Key
  4. Click Connect

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What LowerPlane Monitors

Incidents & Services

Incident history, service configurations, and resolution tracking.

Schedules & Escalation Policies

On-call schedules, rotation policies, and escalation chains.

Teams & Users

Team structures, user accounts, and role assignments.

Audit Logs

Administrative audit trail of configuration changes.

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Frameworks Supported

FrameworkWhat It Proves
SOC 2Incident management and on-call procedures are in place
ISO 27001Incident response and escalation processes are enforced